Privacy policy

Effective Date: 9/8/2024

1. Introduction

This Privacy Policy describes how Avenzes Bio Formulations and its affiliates (collectively referred to as “Avenzes Bio Formulations,” “we,” “our,” or “us”) collect, use, store, share, protect, or otherwise process your personal information through our website www.avenzes.com (the “Platform”).

You may browse certain sections of the Platform without registering. However, by visiting the Platform, providing your information, or availing any product/service, you agree to be bound by this Privacy Policy, our Terms of Use, and applicable product/service terms.

We do not offer products or services outside India, and your personal data will be stored and processed primarily in India.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

2. Collection of Information

We collect personal data when you use our Platform, purchase products, contact us, or otherwise interact with us. The types of information we may collect include, but are not limited to:

Personal Information: Name, date of birth, address, email ID, telephone/mobile number, and identity/address proof.
Payment Information: Bank account details, credit/debit card details, UPI, or other payment instrument details (collected securely through payment gateways).
Device & Usage Information: IP address, browser type, operating system, referral URLs, time spent, and browsing patterns.
Transactional Data: Order history, purchase preferences, and communication records.
Sensitive Personal Data: Biometric data or other identifiers (if required for specific features, collected with your explicit consent).

You always have the option not to provide information by choosing not to use certain services or features.

We may also collect information about your behavior, preferences, and interactions on the Platform, which may be analyzed in aggregated form to improve user experience.

3. Use of Information

Your information is used to:

Provide, process, and deliver our products and services.
Manage and enhance your user experience.
Process payments and refunds securely.
Communicate about offers, new products, and updates (you can opt-out anytime).
Detect, prevent, and investigate fraudulent or illegal activities.
Conduct internal research and data analysis.
Comply with legal and regulatory requirements.
Improve Platform functionality and content personalization.

You acknowledge that refusal to provide certain information may affect your ability to access some Platform features.

4. Sharing of Information

We may share your personal data with:

Our group companies and affiliates to provide related services and offers.
Third-party service providers, including logistics partners, payment gateways, marketing agencies, and technical support teams.
Government or law enforcement agencies, if required by law, legal process, or in good faith to protect our rights and users.
Business partners and sellers, for the purpose of fulfilling your orders or providing services.

We ensure such third parties follow data protection standards consistent with this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Recognize returning visitors and improve site performance.
Personalize content and product recommendations.
Analyze traffic patterns and user interactions.

You can manage or disable cookies through your browser settings. However, some features of the Platform may not function properly without them.

6. Data Retention and Deletion

We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
You may request account deletion through your profile settings or by contacting us at the details below.
In cases of pending transactions, disputes, or legal obligations, deletion requests may be delayed.
We may retain anonymized data for internal analysis and research even after deletion.

7. Data Security

We adopt reasonable security measures to protect your data from unauthorized access, disclosure, or misuse.
These include encryption, access controls, and secure servers. However, no method of transmission over the Internet is 100% secure.
By using the Platform, you accept inherent risks of online data transmission. You are responsible for maintaining the confidentiality of your account credentials.

8. Your Rights

You have the right to:

Access, update, or correct your personal data.
Withdraw consent for data processing (subject to applicable laws).
Request data deletion or restriction of processing.
Opt out of promotional or marketing communications.

To exercise these rights, you may contact us at the details provided below.

9. Consent

By using our Platform and services, you consent to the collection, use, and disclosure of your data as described in this Privacy Policy.
If you provide data about another person, you confirm that you have their consent to share such information.

You may withdraw consent anytime by writing to us with the subject line:
“Withdrawal of Consent for Processing Personal Data.”

Please note, withdrawal of consent may affect the services available to you.

10. Children’s Privacy

Our Platform and services are not intended for children under the age of 18.
We do not knowingly collect personal data from minors.
If we discover such data has been collected, it will be deleted immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
Any significant updates will be communicated on this page and, where required, through appropriate notifications.
We encourage you to review this page periodically.

12. Grievance Officer & Contact Information

In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of the Grievance Officer are provided below:

📌 Grievance Officer: HARSHA
📧 Email: support@avenzes.com
🏢 Address: Avenzes Bio Formulations, Hyderabad, Telangana, India
📞 Phone: 9849123274

All complaints or concerns regarding data usage or this policy should be addressed to the Grievance Officer.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.