Terms & Conditions

Effective Date: [9/8/2024]

1. Introduction

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable and amended from time to time.
This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules, regulations, privacy policy, and Terms of Use for access or usage of the domain name www.avenzes.com (hereinafter referred to as the “Website”), including any related mobile site or mobile application (collectively referred to as the “Platform”).

The Platform is owned and operated by Avenzes Bio Formulations, a company incorporated under the Companies Act, 1956, having its registered office at Hyderabad, Telangana, India (hereinafter referred to as the “Platform Owner,” “we,” “us,” or “our”).

Your use of the Platform, purchase of products, and use of any services offered through the Platform are governed by these Terms of Use, including any additional policies or guidelines referenced herein.

By merely using the Platform, you agree to comply with and be bound by these Terms of Use. Please read them carefully before using the Website.

2. Eligibility

By accessing or using this Platform, you represent that you are at least 18 years of age and capable of entering into a legally binding agreement under Indian law.
If you are using the Platform on behalf of a company or entity, you represent that you have authority to bind that entity to these Terms.

3. User Responsibilities

You agree to provide true, accurate, and complete information during registration and while using the Platform.
You are solely responsible for maintaining the confidentiality of your account details, including your login credentials.
Any activity under your account shall be your responsibility.
You agree not to use the Platform for any unlawful, illegal, or prohibited purpose.

4. Product Information and Pricing

All products listed on the Platform are described and priced as accurately as possible.
However, errors in description or pricing may occur. We reserve the right to correct any inaccuracies or cancel orders affected by such errors.
Prices and availability of products are subject to change without notice.

5. Payment and Transactions

You agree to pay all applicable charges associated with your purchases.
All transactions are processed through secure third-party payment gateways.
We shall not be responsible for any payment failures, delays, or discrepancies caused by third-party service providers.

6. Return, Refund & Cancellation Policy

We do not accept returns of opened or used products for hygiene and safety reasons.
Refunds may be considered only for products that are damaged, defective, or incorrectly delivered.
Requests for refunds or cancellations must be made within 48 hours of product delivery by contacting us via our official support channel.
All refunds, if applicable, will be processed within 7-10 working days to the original payment method.

7. Intellectual Property Rights

All content on the Platform — including but not limited to text, images, graphics, product packaging, design, logos, and layout — is the exclusive property of Avenzes Bio Formulations or its licensors.
You are not permitted to reproduce, distribute, modify, or exploit any content from the Platform without prior written consent from us.

8. Disclaimer of Warranties

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, completeness, reliability, or suitability of the information, materials, or products provided on the Platform.
Your use of our Platform and products is entirely at your own risk, and we shall not be liable for any loss or damage resulting from such use.
The information provided on the Platform, including wellness or nutritional advice, is for informational purposes only and should not be treated as medical advice.

9. Limitation of Liability

To the maximum extent permitted by law, Avenzes Bio Formulations, its affiliates, and its employees shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of your use of or inability to use the Platform or its products.

10. Indemnification

You agree to indemnify and hold harmless Avenzes Bio Formulations, its affiliates, directors, and employees from any claims, liabilities, or expenses arising out of:

Your violation of these Terms of Use,
Your misuse of the Platform, or
Any infringement of third-party rights (including intellectual property rights).

11. Third-Party Links

The Platform may contain links to third-party websites for your convenience. Accessing these links means you will be governed by the terms and privacy policies of those third-party sites. We are not responsible for the content or practices of such external sites.

12. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations if such delay or failure arises from events beyond our reasonable control, including but not limited to natural disasters, strikes, war, internet failures, or governmental restrictions.

13. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India.
All disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

14. Modifications

We reserve the right to modify, update, or replace any part of these Terms of Use at any time without prior notice.
It is your responsibility to periodically review these Terms for updates. Continued use of the Platform after changes implies your acceptance of the revised Terms.

15. Contact Information

For any questions, concerns, or complaints regarding these Terms, please contact:

📧 Email: [support@avenzes.com]
🏢 Address: Avenzes Bio Formulations, Hyderabad, Telangana, India
🌐 Website: [www.avenzes.com]